24/7 Chat Help Is Here!

August 12, 2013 at 12:00 am Leave a comment

AP05122706674Cook Library is pleased to announce that research help via instant message will now be available round the clock.

We have joined AskUsNow! a statewide interactive information service  that uses the expertise of librarians to provide answers to questions, research guidance, and help navigating the internet.

During regular reference hours, your chat questions will still be answered by Cook Librarians, but after-hours help will be provided by librarians from across the state, country and even the world. Any questions that cannot be resolved by the AskUsNow! staff will be sent back to Cook Librarians for follow-up.

If you have any questions about the service, please do not hesitate to contact Librarians Joyce Garczynski at jgarczynski@towson.edu or Laksamee Putnam at lputnam@towson.edu.

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